Test machine service:
Send us the sample of material(or authorize us to buy them in local if possible) for testing the machine, we charge USD100/set/time. Will return the money back if the deal is made in 20days.
VIP After-sale service will charge USD500/order : Prompt responde in 9:00 - 23:00 China Time.
If order by CIF or CFR, will get 3% discount for total price.
Randomly presented fittings in every order.
As we on the agency for machines transporting, we provide buyers safety and timely shipping from start to end. Any updates will inform to buyers. The shipment is by our own shipping deptment, if anything happen during the freight, we will take full responsable.
2.Installation, Commission and technical guidance:
Before shipment, machines will be tested by our technicians to make sure they can work well.
Free for customers operating personnel training, to ensure that the customer's skilled operators can operate equipment before leaving the factory. If the machine is not as agree or missing/demage any parts when arrive, will send the parts which are missing/demage, by DHL/FEDEX/TNT/UPS express, for free.
3.Product quality standard and quality promise:
Our machine and its relevant parts meet the relevant national standards or industry standards, we have responsible for 1 year guarantee. We will give solution to buyers within 1 day when getting feedback if anything happen. ASK FOR HELP!
4.Parts supply service:
All parts go through a rigid quality control inspections before being released to a customer. After a machine is up and running, TodayMachine is available for replacement parts service. Most parts are stocked in-house and if a part is needed from an outside vendor, TodayMachine will do it’s best to receive that part in a timely manner. ORDER PARTS.
When have new technology coming, we will keep buyers informed and thoughtful to provide buyers with better maintain and machines.